Eligibility Conditions

To be eligible for an exchange or refund, please note the following conditions:

• The product must be in its original, new condition, unworn, and with the original LOVEKULT ticket attached.
• All requests must be made within 14 days from the date of receiving your order.
• To request a refund or exchange, please DM us on Instagram or Facebook, and our customer service team will assist you accordingly.
• Items without the LOVEKULT ticket and/or requests submitted after 14 days are not eligible for any post-purchase action.

Cash on Delivery Orders

• Cash orders cannot be refunded as cash once payment has been made.
• In case of a return, store credit only will be offered — no cashback.
• Store credit is valid for 3 months on your LOVEKULT store account.

Discounted & Sale Items

• Items purchased using a discount code or during a sale/offer period can be exchanged only for:
  • A different size, color, or design of the same item, or
  • An item within the same product category, subject to availability.
• We do not reserve items or delay exchanges for upcoming restocks.
• Refunds for discounted or on-sale items are accepted; however, the refunded amount will be issued as LOVEKULT store credit only.
• Buy X Get Y Promotions: Items from “Buy X Get Y” offers cannot be refunded individually. To receive a refund, all items in the order must be returned.

Defective or Incorrect Items

• If you receive a wrong item or a product with a manufacturing defect, we offer a free exchange or full refund (based on your preference), provided the request is made within 14 days of receiving the order.

Processing & Availability

• All exchanges and refunds are subject to a processing period of 14–30 days.
• Exchanges are subject to item availability.
• If the requested item is unavailable, you may:
  • Exchange it for another item, or
  • Receive store credit valid for 3 months on your LOVEKULT store account.

For any questions, contact us at lovekultbyj@gmail.com.